Terms & Conditions

Reservations may be made online, by phone, or by text. A booking is confirmed when you receive a confirmation number by email or SMS. You are responsible for providing accurate pickup and drop-off locations, dates, times, passenger counts, and flight details; errors in this information may affect pricing, timing, or our ability to perform the trip.

On-demand (Ride Now) requests are subject to real-time chauffeur availability. Specialty vehicles such as Sprinters and motorcoaches require advance notice and may not be available for last-minute reservations.

To modify a reservation, contact us at (678) 389-4981 as early as possible. Changes are subject to availability and may change the price of the trip.

Fares are quoted upfront before you confirm your booking and include applicable taxes and standard fees. Gratuity is optional and is never automatically included unless expressly shown. Additional charges may apply for airport meet & greet service, extra stops, wait time beyond the included allowance, or changes to the itinerary — any such charges are disclosed before or at the time they are incurred.

Payment is collected at the time of booking by credit or debit card unless the trip is billed to an approved corporate account under agreed billing terms. Corporate accounts are invoiced per their account agreement.

Quotes are calculated from the locations, vehicle, and trip details you provide. We reserve the right to correct pricing errors caused by inaccurate booking information.

Cancellations made with sufficient notice receive a full refund to the original payment method:

• Sedans and SUVs: cancel at least 24 hours before the scheduled pickup time for a full refund.
• Sprinters, mini motorcoaches, and motorcoaches: cancel at least 72 hours before the scheduled pickup time for a full refund.
• On-demand (Ride Now) requests: may be cancelled without charge before a chauffeur is assigned.

Cancellations made inside these windows, and no-shows, may be charged up to the full fare. If we are unable to perform a confirmed trip for reasons within our control, you will receive a full refund.

For airport pickups, provide your airline and flight number so we can monitor your arrival; when flight details are provided, pickup times are adjusted to actual arrival at no additional charge.

Optional meet & greet service, where your chauffeur meets you inside the terminal with a name sign, is available for airport pickups for an additional fee shown in your fare before checkout.

A reasonable wait-time allowance is included with every pickup. If you cannot locate your chauffeur, call (678) 389-4981 before leaving the pickup location — a passenger who departs without contacting us may be treated as a no-show and charged the full fare.

STG Limos does not provide child safety seats or booster seats. Passengers traveling with children are responsible for supplying and installing any child restraint required by Georgia law. Chauffeurs cannot install child seats and may decline a trip that cannot be performed in compliance with child restraint laws.

Smoking and vaping are prohibited in all vehicles. Passengers are responsible for any damage to the vehicle or excessive cleaning caused by their party, and a repair or cleaning fee reflecting the actual cost may be charged to the payment method on file. Chauffeurs may refuse or terminate service, without refund, to passengers who are abusive, unsafe, unlawful, or who exceed the vehicle's stated passenger capacity. Alcohol consumption in the vehicle is permitted only where allowed by law and only for passengers 21 and over.

Gift cards are prepaid credits redeemable toward STG Limos trips. They are not redeemable for cash except where required by law, and lost or stolen gift card codes should be reported to us immediately. Promotional codes are subject to their stated conditions (such as minimum fare or expiration), may not be combined unless expressly allowed, and may be withdrawn at any time. Discounts and promotional value have no cash value.

We will make every commercially reasonable effort to provide timely service. However, we are not liable for delays or failures caused by circumstances beyond our reasonable control, including traffic, weather, road closures, airport or flight disruptions, or mechanical issues — in such cases we will provide a suitable replacement vehicle or a refund for the unperformed portion of the trip.

We may subcontract a trip to a licensed and insured affiliate operator; these Terms apply to trips performed by affiliates on our behalf.

To the maximum extent permitted by law, our total liability arising out of or relating to any trip is limited to the amount paid for that trip. Items left in vehicles are not our responsibility, though we will make reasonable efforts to locate and return them.

Southeast Transportation Group LLC may use SMS messaging to communicate with you regarding:

• Quote follow-up
• Booking confirmations
• Reservation reminders
• Trip updates
• Customer support communications
• Service-related notifications
• Promotional or marketing messages, where you have provided consent

Message frequency may vary depending on your interaction with our business, your requests, and your reservations.

By submitting your phone number through our website forms, landing pages, scheduling pages, or other contact methods, you consent to receive text messages from Southeast Transportation Group LLC for the purposes described above.

Consent to receive SMS messages is not a condition of purchase.

You can opt out of SMS communications at any time by replying STOP to any text message you receive from us.

After you send STOP, you may receive a final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

If you need assistance, reply HELP to any text message or contact us directly at reservations@stglimos.com or (678) 389-4981.

Message and data rates may apply depending on your mobile carrier and service plan. You are responsible for any charges imposed by your wireless provider related to SMS communications from Southeast Transportation Group LLC.

Mobile carriers are not liable for delayed or undelivered messages.

You must be at least 18 years old to book transportation or opt in to receive SMS communications from Southeast Transportation Group LLC.

Your privacy is important to us. Please review our Privacy Policy at stglimos.com/privacy to understand how we collect, use, and protect your information.

We may update these Terms and Conditions from time to time. Any updates will be posted on this page with a revised effective date.

If you have any questions about these Terms and Conditions, please contact:

• Southeast Transportation Group LLC
• 100 Hartsfield Center Pkwy, Suite 500, Atlanta, GA 30354
• reservations@stglimos.com
• (678) 389-4981