Privacy Policy

We may collect the following information when you visit our website, complete a form, request a quote, book transportation, purchase a gift card, communicate with us, or opt in to receive text messages:

• Name
• Email address
• Phone number
• Pickup and drop-off information
• Trip details, including date, time, passenger count, luggage, and vehicle preferences
• Flight information you provide for airport transfers (airline and flight number)
• Billing or payment-related information, if applicable
• Gift card recipient details you provide when purchasing a gift card
• Company and billing contact information for corporate accounts
• Any other information you voluntarily submit through forms, chat, SMS, or email

We may also collect certain technical information automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring website
• Cookies and similar tracking technologies

We use your information to:

• Respond to inquiries and provide quotes
• Schedule, confirm, and manage transportation services
• Calculate upfront pricing based on your pickup and drop-off locations
• Dispatch a chauffeur and provide live trip status updates
• Communicate with you about your requests, reservations, or account
• Send appointment reminders, service updates, and customer support messages
• Send marketing or promotional messages only where you have provided consent
• Improve our website, services, advertising, and customer experience
• Maintain internal records and business operations
• Comply with legal and regulatory requirements

If you provide your mobile number and opt in to receive SMS messages, you agree to receive text messages from Southeast Transportation Group LLC related to quotes, booking updates, appointment reminders, customer care, and, if applicable, marketing or promotional content.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at (678) 389-4981 or reservations@stglimos.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services needed to deliver the messages.

If this Privacy Policy references sharing personal information in any other context, all such categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the text message services needed to deliver the messages.

We may use cookies, pixels, tags, and similar technologies to:

• Understand website traffic and visitor behavior
• Improve website functionality and performance
• Measure advertising effectiveness
• Support remarketing and advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We do not sell your personal information.

To perform your trip, we share necessary reservation details — such as your name, phone number, pickup and drop-off locations, and trip notes — with the chauffeur or licensed partner operator assigned to your reservation. They may use this information only to provide your transportation service.

We may share information with service providers who help us operate our business, such as website hosting, CRM, scheduling, payment processing, analytics, customer support, and messaging platforms. These providers may only use the information as needed to perform services on our behalf and are expected to protect it appropriately.

We may also disclose information when required by law, regulation, or legal process, or to protect the rights, safety, or property of our customers, chauffeurs, or business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the text message services needed to deliver the messages.

Online payments are processed by PCI-compliant third-party payment processors. Your full card number is transmitted directly to the payment processor and is not stored on our servers. We retain only the transaction records needed for receipts, refunds, and accounting.

The pickup and drop-off addresses you provide are used to calculate upfront pricing, dispatch the nearest available chauffeur, and provide trip status updates. We do not collect your device's precise GPS location through this website. Chauffeur location data collected through the STG Chauffeur driver app is described in the separate Driver App Privacy Policy.

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, alteration, or disclosure. While no system can guarantee absolute security, we take commercially reasonable measures to protect the information we collect.

We retain personal information for as long as necessary to provide services, fulfill business and legal obligations, resolve disputes, enforce agreements, and maintain business records.

You may:

• Opt out of marketing emails by clicking the unsubscribe link in the email
• Opt out of text messages by replying STOP
• Request to update or correct your information
• Request that we delete your information, subject to legal or operational requirements
• Request information about how your data is used

To make a request, contact us at reservations@stglimos.com or (678) 389-4981.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or our privacy practices, please contact:

• Southeast Transportation Group LLC
• 100 Hartsfield Center Pkwy, Suite 500, Atlanta, GA 30354
• reservations@stglimos.com
• (678) 389-4981